Skool Ride Support
Last updated 2 September 2026
Need help with your account, a connection, or something that isn't working? Email support@skoolride.app and we'll get back to you. Including the phone number registered to your account, and your school's name or code, helps us find you faster.
For anything about a specific trip — a late bus, a missed pickup, a change of address — contact your school or driver directly. They manage the transport itself; we maintain the software.
How do I register a school?
Register on this website and choose a unique school code, then share that code with your parents and drivers. From the school console you can add vehicles, review driver applications, and assign students to buses. Drivers must be approved before they can start trips.
How do parents join?
Install the app, create an account with your phone number and a password, then enter your school's code — or a driver's code if you are arranging transport with an individual driver. Add each child with their pickup and drop-off details.
The connection stays pending until the school or the driver approves it. Live tracking becomes available once it is approved.
How do drivers join?
Register in the app with your licence number, vehicle plate, and photos of your profile, licence, national ID, and vehicle. Drivers working for a school enter that school's code and must be approved by the school before starting trips. Independent drivers receive a driver code to share with parents directly.
Live tracking isn't showing a vehicle
Check three things: that your connection has been approved rather than still pending, that the driver has started the trip in their app, and that the driver has granted location permission and has mobile coverage. Tracking is only active while a trip is running.
Reporting a problem
Email support@skoolride.app with what happened, when it happened, which account it affects, and a screenshot if you have one.
For an urgent safety concern about a trip in progress, contact the school or the driver directly first — this inbox is not monitored continuously.
Deleting your account
The app does not yet include a self-service delete button. Email support@skoolride.app from the address on your account, or ask your school administrator, and include the phone number registered to the account so we can identify it.
What is removed, and what may be retained, is described in the Privacy Policy.